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F.A.Q.

Frequently

ASKED QUESTIONS

What are some general tips?

 

  • Create your layout at the final trim size
  • Include .125″ bleed if image extends to edge of page
  • Use master pages to maintain consistent placement of common elements
  • Set colors in file as process only (CMYK)
  • Send printer and screen fonts or convert to outlines
  • Send links and make sure images are 300-400 dpi and CMYK at size it will print
  • Check the file to make sure it is complete
  • Proofread document before sending to printer
  • Send 100% sized, final lasers marked with FPO information
  • Compress your files as .sit or .zip on a Mac, or .zip on a PC
What file formats do you accept?

 

 While Adobe PDF’s are the preferred method of sending electronic files, Creative Composition also accepts files in the following formats.

  1. 1. Adobe Indesign (Include graphics and fonts or create outlines)
  2. 3. Adobe Photo Shop (Include fonts or rasterize fonts)
  3. 4. Adobe Illustrator (Include graphics and fonts or create outlines)
  4. 5. Adobe Acrobat7.0 (Embed fonts or create outlines, downsample graphics to 300dpi)
  5. 8. Compression Software: ZIP
  6. Any Microsoft file received may incur a conversion charge. To avoid this, convert your files to PDF

 

We use Adobe Sign for proof approval

Do you have any templates?
Do you offer printed items not shown on creativecomp.com?

YES, please contact us at 1.800.427.1955.

What is a bleed and how do I know if I need it?

BleedINFO

How can I speak to a live person about my order?

We have experienced Marketing Consultants to help you along every step of the way. Please feel free to call or email your marketing consultant. If you do not yet have a specific Marketing Consultant, or need additional assistance please call 1.800.427.1955.

How do I place an order?

Speak with your personal Marketing Consultant by calling 1.800.427.1955. Or head over to the get a quote page to start the process.

How do I set up a PDF file for print?
  • NO CROP MARKS PLEASE!

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  • BLEED AREA : If your document prints to the edge of the finished size, we need to have an additional 1/8” bleed. For example, a business card file with a trim size of 3.5" x 2" will actually be submitted as 3.75" x 2.25"

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  • FONT ISSUES : A good rule of thumb when sending files out to print, especially when using applications like Illustrator or freehand.... Convert your fonts to Outlines or Paths.

    •  

  • DISTILLER : Adobe Acrobat Distiller does a better job of creating pdf's than the built in pdf export.

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  • Download PrimoPDF. This is a print driver which you can use to print virtually any document directly to a pdf file.
    http://www.primopdf.com/download.aspx
How long will it take to print my order?

From approval of your soft proof your order will typically take 3-5 business days to print. Special projects may take longer from 5-7 business days. If you have a specific deadline to meet, please call 1.800-427.1955.

What if I need to make a change after I have approved my proof?

Call us right away 1.800.427.1955

What is 4/0, 4/1, 4/4?

This refers to the number of inks that are applied to each side of the card when it is printed. The inks used are Cyan, Magenta, Yellow and Black (often referred to as CMYK). When applied in varying percentages these inks are able to accurately reproduce most colors. This is known as Four-Color Process Printing.
 

  1. 4/0 - four colored inks are applied to one side of the card, and none are applied to the back.
  2. 4/1 - four colored inks are applied to one side of the card, and one color is applied to the reverse.
  3. 4/4 - In this case, four colors of ink are applied to each side of the card.
What is a pdf and how do I make one?

Adobe PDF (Portable Document Format) is the preferred method of sending electronic files. Depending on the application you are using there may be a variety of different ways to produce a pdf. InDesign by Adobe® offers some of the best pdf tools built right into the application. Adobe Acrobat has just the tools you need to create and deliver PDF files. Other applications have pdf plug-ins available. If you own a version of Distiller on it's own you can distill eps files from most applications using this utility. We strongly suggest if you are not familiar with using or creating pdf's you take the time to visit adobe.com and research this subject.

What is DPI? How does it affect my finished product?

DPI, or Dots Per inch is the measure of the image resolution. How many pixels are displayed in a 1” x 1” area. We typically print at 300 DPI. Printing in a lower DPI will prevent you from obtaining the highest quality print. Low resolution documents will not give you the consistent color, detail, and effect you deserve. If it is absolutely impossible to obtain a high-resolution image, please consult with our prepress department on ways to creatively use your photo or possibly enhance the quality.

How do I get a successful pdf creation by application?

InDesign - Create your document remembering to include the 0.125 Bleed area. Save as a (print) pdf! In the preferences under "Marks and Bleeds" be sure to check the box for "Use Document Bleed Settings" (you should have .125 bleeds included in the document set-up) but DO NOT check any boxes under "Marks"
 
Illustrator users - The "save as pdf" option works fine but you will achieve a smaller file size if you convert to outlines, export as an eps, then run your file through Distiller.
 
Photoshop users - If you have built your file completely in Photoshop, convert to CMYK and flatten all layers. DO NOT just save your psd file straight to pdf using the "save as Photoshop PDF" function.
 
Quark users – Go into Quark prefs and change the PDF pref to make a postscript file. Then you run the PS file through Distiller.

What is the Line Screen?

A Line Screen is the measure of how many halftone lines are printed in a linear inch. The value is expressed as Lines Per Inch (LPI).

What is white space and why is it important?

Using White Space